قوانین و مقررات صرافی جعفری (کاردان تجارت هیرمند)

 Definitions 

Company / Exchange: Refers to Jafari Exchange (Kardan Tejarat Hirmand)

Customer: An individual or legal entity that uses the services of this company

Transaction: Any purchase, sale, transfer, or remittance of currency through Jafari Exchange (Kardan Tejarat Hirmand)

Recipient / Beneficiary: The person or entity receiving the funds at the destination of the transaction

 Scope of Services

Jafari Exchange (Kardan Tejarat Hirmand) provides services including currency exchange, cross-border remittances, foreign currency receipts and payments, currency consulting, and related services. Details of the services and associated fees are provided in the relevant sections of the website

 Requirement to Provide Identification and Know Your Customer (KYC)

 To use the services of Jafari Exchange (Kardan Tejarat Hirmand), providing valid identification documents is mandatory. Acceptable documents include a passport, national ID card, birth certificate, or residence card for foreign nationals

 When necessary and in accordance with internal policies and legal requirements, the company may request additional information from the customer, including copies of documents, a selfie, proof of residence, and documentation regarding the source of funds

The customer is obliged to provide accurate and up-to-date information; any incomplete or incorrect information may result in delays, rejection, or cancellation of the transaction

 Identification of Beneficiary and Recipient

 The customer is required to provide complete details of the beneficiary, including full name, account number/IBAN or destination identifier, address, contact number, and, if applicable, registration code or legal entity identifier

– For transactions involving high risk or large amounts, Jafari Exchange (Kardan Tejarat Hirmand) reserves the right to request identification or business documents related to the recipient
If accurate recipient information is not provided, the customer will bear responsibility for any delays, non-delivery, or return of funds

 Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) Regulations

 All transactions at Jafari Exchange (Kardan Tejarat Hirmand) are reviewed in accordance with national and international anti-money laundering and counter-terrorism financing laws

 Payment or receipt of funds related to illegal activities, including smuggling, corruption, organized crime, or terrorism, is strictly prohibited. Any evidence or indication that a transaction is linked to illegal activities may result in seizure, blocking, or reporting to the relevant authorities

The company is obliged and entitled to report suspicious transactions and customer information to legal authorities and, if necessary, to refuse to proceed with the transaction

 Transaction Monitoring and Review

Jafari Exchange (Kardan Tejarat Hirmand) may apply statistical limits and internal rules to transactions to identify suspicious patterns and may subject atypical transactions to further review

The time required to confirm and execute transactions may vary depending on the destination, amount, transfer method, and interbank relationships

 Limitations and Prohibited Cases

 Certain destinations or individuals may be restricted from transfers due to international sanctions or banking limitations. In such cases, Jafari Exchange (Kardan Tejarat Hirmand) is obligated to inform the customer and bears no responsibility for the inability to complete the transaction due to these restrictions

 Providing services to individuals listed on blacklists or sanction lists is strictly prohibited

 Fees, Rates, and Charges

 Currency exchange rates and service fees are disclosed on the website and at the time of placing an order. Rates may change up until the moment the transaction is executed

 The customer is obligated to pay the stated fees. In case of non-payment or discrepancies in the stated amount, the company is entitled to suspend the processing of the transaction

 Customer Responsibility

 The customer is responsible for the accuracy of the information provided (identification details, account number/IBAN, recipient information, and transaction amount)

 Any loss resulting from errors in the provided information shall be borne by the customer

 The customer undertakes to use the services for legal purposes and to refrain from any activity that would violate applicable laws

Company Responsibility

Jafari Exchange (Kardan Tejarat Hirmand) is committed to executing transactions in accordance with agreements and regulations and will make every effort to complete transactions promptly

The company shall not be held responsible for circumstances beyond its control, such as interruptions in banking services of counterparties, sanctions, disruptions in the banking network, or third-party system errors. However, it will make efforts to keep the customer informed and provide assistance as far as possible

 Data Confidentiality and Information Protection

Customer identification and transaction information at Jafari Exchange (Kardan Tejarat Hirmand) is kept confidential and will only be disclosed in accordance with laws and regulations, upon request from judicial or law enforcement authorities, or for the purpose of addressing anti-money laundering/sanctions matters with relevant authorities

The storage, maintenance, and processing of information is conducted in accordance with the company’s privacy policy. (Please also refer to the “Privacy Policy” page on the website.)

Refunds, Returns, and Complaint Handling

In the event of an error or failure to execute a transaction by the company, the customer may follow up through the support channels provided on the website
Conditions for refunds or compensation depend on the reason for the failed transaction and the supporting documentation and will be implemented according to the company’s internal policies

Record Retention and Documentation

Jafari Exchange (Kardan Tejarat Hirmand) retains orders and related documents in accordance with applicable laws for the required period and provides them to legal authorities upon request

Notification of Changes to Regulations

The company reserves the right to amend or update these regulations whenever deemed necessary. The updated version will be published on the website, and continued use of services by the customer constitutes acceptance of the updated version

Acceptance of Regulations and Warranty

By using the services of Jafari Exchange (Kardan Tejarat Hirmand), the customer acknowledges that they have read and accepted these terms and conditions
If the customer does not accept any of the provisions, they must refrain from registering for or using the services

Contact Information and Support

For any questions, document requests, reporting of suspicious activities, or complaints, you may contact the support unit of Jafari Exchange (Kardan Tejarat Hirmand) using the contact information provided on the website