Jafari Exchange transfer FAQ
Answers to customers' most common questions about sending and receiving transfers, required documents, commission, delivery time, cancelling a transfer, and buying and selling cryptocurrency.
Sending a transfer
After you pay and give the recipient's details and destination, you receive a code as your transfer number.
The recipient can collect the money at the destination branch by showing the transfer number and a valid ID.
A valid ID (Tazkira, passport or ID card) is required, along with the recipient's details exactly as on their ID.
The commission depends on the amount and destination and is shown in the calculator and each route's rate table before you pay.
Yes. To send a transfer remotely, first contact the relevant branch and deposit the amount into the announced bank account.
Send the deposit receipt and a photo of the depositor's ID (the account holder, if paid from a personal account) to the relevant branch via messaging apps, and you'll receive the transfer number.
To prevent any violation and to make it easier for you to track your transfer, a valid ID is required.
Once the money reaches the exchange's account and the documents are complete, the transfer is usually paid at the destination one business day later.
Sending money usually takes one business day after the money reaches the exchange's account and the documents are complete. If you need an instant transfer, ask on WhatsApp before paying so we can check it for your route and amount.
Each person can send up to 5,000 USD (or the equivalent in other currencies) per day.
This is possible at many of our branches.
To make sure this service is available at your destination, contact the relevant branch.
This depends on each country's banking system.
In most countries an IBAN and the account holder's full name are enough. In some countries the account number or bank card number plus the account holder's name is needed.
For more information, contact the branch.
An IBAN contains the account number, destination bank and country, and is used for accounts in Europe and some other countries.
In some countries the IBAN and account number are the same; in others they may differ.
Yes, if needed you can change the recipient or destination of the transfer.
Depending on the change, there may be a fee.
For more information, contact the relevant branch.
Receiving a transfer
A valid ID (Tazkira, passport or ID card) and the transfer number provided by the sender are required.
Yes, after identity verification the amount is deposited to your bank account.
No! Not paying a transfer in such cases is precisely to protect your money. Please cooperate with our staff.
Yes, the sender can change the recipient.
The recipient's details can only be corrected at the origin, by the sender.
Yes, if the sender requests it, the transfer can be collected at our other branches.
If you think there's a mistake in the amount, ask the sender to follow it up with the origin branch.
The fee for transfers sent from our branches is calculated and deducted at the time of sending, and payout is free of commission.
If the recipient doesn't collect the money at the destination branch within two weeks, the amount is returned to the sender after deducting the fee.
Cancelling a transfer
Yes, as the sender and owner of the money you have the right to cancel the transfer.
No, cancelling is free and the full amount is refunded to you.
After confirming with the destination branch, your money is usually returned within one business day.
Transfers from Afghanistan
FAQ
More than 30 branches in Afghanistan's key provinces are ready to serve you.
For addresses and phone numbers, visit the Branches page.
We send money from Afghanistan to countries with large Afghan communities, such as Iran, Turkey, Canada, Germany and others.
The commission (fee) depends directly on the transfer amount — the larger the amount, the lower the percentage fee.
Contact our branches for the exact rate.
Usually one business day after the money reaches the exchange's account and the documents are complete. The exact time is confirmed when you place the transfer.
Valid ID and the recipient's exact details as on their ID are required.
cryptocurrency
Buying and selling cryptocurrency with us is very simple.
After agreeing on the rate with our team, you can receive or pay the amount at any of our branches.
Valid ID is required to buy cryptocurrency.
Your wallet address will be taken by the branch after identity verification and payment.
Identity verification is required to prevent possible misuse and to fight money laundering.
We are also obliged to keep your identity documents confidential and protect your privacy.
After identity verification and payment confirmation by our branch, we immediately transfer the cryptocurrency you bought to your wallet.
You can use our support service completely free of charge.
To reach our team, message us on WhatsApp.