Jafari Exchange Terms and Conditions
Welcome to the Jafari Exchange website. Using our services means full acceptance of the terms below. Please read them carefully before placing an order or making any transaction.
۱. Definitions
- Exchange: Jafari Exchange and all its official channels, including the sarafijafari.com website, agencies and the support numbers listed on the site.
- Customer: Any individual or legal entity that uses the exchange’s services.
- Recipient (beneficiary): The person or entity to whom the transfer is paid at the destination.
- Transaction: Any purchase, sale, conversion or transfer of currency and any remittance made through the exchange.
- Confirmed rate: The rate the exchange quotes to the customer when the order is placed and the customer accepts.
۲. Scope of services
Jafari Exchange provides cross-border money transfer services (including Iran, Afghanistan, Turkey, European countries, Sweden, the UAE, Oman, China and the USA), currency buying and selling and related services. The current list of routes, payment methods and rates is available on the relevant pages of the website.
۳. Customer identification
- A valid ID document (passport, national ID card, tazkira or residence card) is required for any transaction.
- Depending on the amount, destination or legal requirements, the exchange may request additional documents such as a selfie, proof of address or proof of source of funds.
- The customer must provide accurate and up-to-date information. Incomplete or incorrect information may delay, reject or cancel the transaction.
۴. Recipient information
- The customer must provide the recipient’s full details: full name as on their ID, account number or IBAN or destination identifier, phone number and, if needed, address.
- The customer is responsible for the accuracy of the recipient’s information. If funds do not arrive or are returned because of incorrect information, the resulting costs and delays are borne by the customer.
- For high-value or high-risk transactions, the exchange may also request the recipient’s identity or business documents.
۵. Exchange rates and commission
- Rates and commissions shown on the website and in the calculator are for information only, are approximate and may change during the day.
- The confirmed rate of each transaction is quoted when the order is placed and is valid only for the period the exchange specifies. If the customer’s funds arrive after that period, the transaction is processed at the current rate.
- The commission for each route, and any bank or intermediary fees, are disclosed to the customer before the transaction. The exchange charges no hidden fees.
6. Payment and transfer timing
- A transaction starts only after the customer’s funds have fully arrived in the exchange’s announced accounts and been confirmed.
- The customer should only pay into accounts announced by official Jafari Exchange support. The exchange is not responsible for payments made to other accounts.
- The approximate payout time at the destination is given when the order is placed. It may vary depending on the destination, amount, transfer method, public holidays and banking conditions.
۷. Cancellation, refunds and errors
- A cancellation request can only be considered before the funds are paid to the recipient. Once paid at the destination, a transaction cannot be reversed.
- If a transaction is cancelled or cannot be completed, the funds are returned to the payer’s original account after deducting any costs already incurred (such as bank fees or rate differences).
- If the error is on the exchange’s side, the exchange will correct or compensate it at no cost to the customer.
8. Anti-money laundering and counter-terrorist financing
- All transactions are reviewed in line with anti-money laundering (AML) and counter-terrorist financing (CFT) laws.
- Using the exchange’s services for funds connected to smuggling, fraud, corruption, illegal gambling, organized crime or terrorism is prohibited.
- The exchange may stop suspicious transactions, request further documents, refuse a transaction and, where legally required, report the matter to the competent authorities.
۹. Restrictions and sanctions
Some destinations, banks or persons may not be serviceable because of sanctions or banking restrictions. In such cases the exchange informs the customer before the transaction. Providing services to persons on sanctions lists is prohibited.
۱۰. Customer obligations
- Use the services only for lawful purposes and with funds of lawful origin.
- Do not use another person’s account or ID documents without permission and valid documentation.
- Keep the payment receipt and tracking code until the transaction is complete and provide them on request.
11. Exchange obligations and limitation of liability
- Jafari Exchange processes transactions at the confirmed rate and terms, as quickly as possible, and keeps the customer informed of the transaction status.
- The exchange is not liable for delays or failure to complete a transaction due to factors beyond its control (such as banking network outages, decisions of intermediary banks, sanctions, natural disasters, security conditions or decisions of official authorities), but will help the customer resolve the matter as far as possible.
12. Protection of customer information
Customers’ identity and financial information is confidential and is used or disclosed only to carry out transactions, meet legal requirements, or at the request of judicial and legal authorities. Jafari Exchange does not sell customer information to third parties or share it with them for advertising.
13. Record keeping
Transaction records and customer documents are kept for the period required by law.
۱۴. Tracking and complaints
To track a transaction or file a complaint, contact Jafari Exchange support through the contact channels on the website (WhatsApp, phone or contact form) and have your tracking code or receipt ready. The exchange will review the complaint as soon as possible and inform you of the outcome.
۱۵. Changes to the terms
Jafari Exchange may update these terms at any time. The current version is always published on this page, and the terms in force when an order is placed apply to that order.
۱۶. Acceptance of the terms
Placing an order or using any Jafari Exchange service means you have read and fully accepted these terms. If you disagree with any clause, please contact support before placing an order.
Terms and Conditions of Jafari Exchange
Welcome to the website of Jafari Exchange. Using our services signifies full acceptance of the following rules and regulations. Please read these carefully before placing an order or conducting any transaction
Definitions
Company / Exchange: Refers to Jafari Exchange
Customer: An individual or legal entity that uses the services of this company
Transaction: Any purchase, sale, transfer, or remittance of currency through Jafari Exchange
Recipient / Beneficiary: The person or entity receiving the funds at the destination of the transaction
Scope of Services
Jafari Exchange provides services including currency exchange, cross-border remittances, foreign currency receipts and payments, currency consulting, and related services. Details of the services and associated fees are provided in the relevant sections of the website
Requirement to Provide Identification and Know Your Customer (KYC)
To use the services of Jafari Exchange, providing valid identification documents is mandatory. Acceptable documents include a passport, national ID card, birth certificate, or residence card for foreign nationals
When necessary and in accordance with internal policies and legal requirements, the company may request additional information from the customer, including copies of documents, a selfie, proof of residence, and documentation regarding the source of funds
The customer is obliged to provide accurate and up-to-date information; any incomplete or incorrect information may result in delays, rejection, or cancellation of the transaction
Identification of Beneficiary and Recipient
The customer is required to provide complete details of the beneficiary, including full name, account number/IBAN or destination identifier, address, contact number, and, if applicable, registration code or legal entity identifier
– For transactions involving high risk or large amounts, Jafari Exchange reserves the right to request identification or business documents related to the recipient
If accurate recipient information is not provided, the customer will bear responsibility for any delays, non-delivery, or return of funds
Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) Regulations
All transactions at Jafari Exchange are reviewed in accordance with national and international anti-money laundering and counter-terrorism financing laws
Payment or receipt of funds related to illegal activities, including smuggling, corruption, organized crime, or terrorism, is strictly prohibited. Any evidence or indication that a transaction is linked to illegal activities may result in seizure, blocking, or reporting to the relevant authorities
The company is obliged and entitled to report suspicious transactions and customer information to legal authorities and, if necessary, to refuse to proceed with the transaction
Transaction Monitoring and Review
Jafari Exchange may apply statistical limits and internal rules to transactions to identify suspicious patterns and may subject atypical transactions to further review
The time required to confirm and execute transactions may vary depending on the destination, amount, transfer method, and interbank relationships
Limitations and Prohibited Cases
Certain destinations or individuals may be restricted from transfers due to international sanctions or banking limitations. In such cases, Jafari Exchange is obligated to inform the customer and bears no responsibility for the inability to complete the transaction due to these restrictions
Providing services to individuals listed on blacklists or sanction lists is strictly prohibited
Fees, Rates, and Charges
Currency exchange rates and service fees are disclosed on the website and at the time of placing an order. Rates may change up until the moment the transaction is executed
The customer is obligated to pay the stated fees. In case of non-payment or discrepancies in the stated amount, the company is entitled to suspend the processing of the transaction
Customer Responsibility
The customer is responsible for the accuracy of the information provided (identification details, account number/IBAN, recipient information, and transaction amount)
Any loss resulting from errors in the provided information shall be borne by the customer
The customer undertakes to use the services for legal purposes and to refrain from any activity that would violate applicable laws
Company Responsibility
Jafari Exchange is committed to executing transactions in accordance with agreements and regulations and will make every effort to complete transactions promptly
The company shall not be held responsible for circumstances beyond its control, such as interruptions in banking services of counterparties, sanctions, disruptions in the banking network, or third-party system errors. However, it will make efforts to keep the customer informed and provide assistance as far as possible
Data Confidentiality and Information Protection
Customer identification and transaction information at Jafari Exchange is kept confidential and will only be disclosed in accordance with laws and regulations, upon request from judicial or law enforcement authorities, or for the purpose of addressing anti-money laundering/sanctions matters with relevant authorities
The storage, maintenance, and processing of information is conducted in accordance with the company’s privacy policy. (Please also refer to the “Privacy Policy” page on the website.)
Refunds, Returns, and Complaint Handling
In the event of an error or failure to execute a transaction by the company, the customer may follow up through the support channels provided on the website
Conditions for refunds or compensation depend on the reason for the failed transaction and the supporting documentation and will be implemented according to the company’s internal policies
Record Retention and Documentation
Jafari Exchange retains orders and related documents in accordance with applicable laws for the required period and provides them to legal authorities upon request
Notification of Changes to Regulations
The company reserves the right to amend or update these regulations whenever deemed necessary. The updated version will be published on the website, and continued use of services by the customer constitutes acceptance of the updated version
Acceptance of Regulations and Warranty
By using the services of Jafari Exchange, the customer acknowledges that they have read and accepted these terms and conditions
If the customer does not accept any of the provisions, they must refrain from registering for or using the services
Contact Information and Support
For any questions, document requests, reporting of suspicious activities, or complaints, you may contact the support unit of Jafari Exchange using the contact information provided on the website